REFUND & CANCELLATION POLICY
Refund & Cancellation Policy – NailWell Private Limited
NailWell provides personalised, appointment-based nail-printing services.
All services are generally non-refundable.
Once a customer has successfully purchased a NailWell service, the payment is non-refundable, including:
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₹999 One-Hand Session
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₹1,399 Full-Hand Session
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₹5,999 Five Full-Hand Sessions Pass
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Other prepaid services and promotional packages.
Because our services involve appointment scheduling, preparation, machine allocation and personalised service delivery, customers should carefully review their purchase before making payment.
Cancellation
Customers may contact NailWell to request cancellation or rescheduling before their appointment.
Cancellation of a prepaid service does not automatically create a right to a refund.
Where NailWell permits a rescheduling, the customer may be offered another available appointment subject to availability and the applicable service terms.
If NailWell Cannot Provide the Service
If NailWell cancels a confirmed service and cannot provide the service within a reasonable alternative period, NailWell may provide an appropriate remedy, including a refund where applicable.
Duplicate or Technical Payments
If a customer is charged more than once for the same transaction due to a technical or payment-processing error, the duplicate amount will be reviewed and, where verified, refunded through the appropriate payment channel.
Refund Processing
Where a refund is approved, it will generally be processed to the original payment method used for the transaction.
Razorpay’s terms state that refunds initiated by the merchant are routed to the same payment method used for the transaction
How to Contact Us
Refund or payment-related queries can be sent to:
Email: info@nailwell.in
Phone: 9990799029
Please include your name, booking/order details, transaction ID and reason for your request.